Mobile App Terms & Conditions

ETAPA LTD

Effective Date: 13 July 2026

We are ETAPA LTD, with registered offices located at 306b Cavendish Road, London, United Kingdom, SW12 0PJ, the creators of ETAPA (referred to below as the ‘App’).

By downloading the App, you are agreeing to the terms of this agreement which are legally binding. Please read it together with our privacy policy, available at https://getetapa.com/privacy.html, before you download and use the App. Only download the App if you have read the rules and agree to them.

If you do not agree to these terms, we will not allow you to use the App and you should not download it. In this agreement:

• references to the ‘App Store’ means Apple's App Store and we refer to their rules and policies contained in the Apple Media Services Terms and Conditions as the ‘App Store Rules’.
• references to ‘Google Play’ means the app distribution platform operated by Google and known as Google Play, and we refer to Google's terms of service (and other applicable terms) collectively as ‘Google's Rules’.
• in clauses where we use the phrase “App Store Rules or Google's Rules (as applicable)”, we intend for the App Store Rules to apply to users who have obtained the App via the Apple App Store, and for Google's Rules to apply to users who have obtained the App via the Google Play distribution platform.

1. Our services

• ETAPA is the developer and supplier of the App.
• ETAPA has developed the App which is intended to serve as an AI-powered cycling companion that guides users through workouts and goals utilising Claude AI, allows for the input of health and pre-existing condition data via an AI chat interface, and enables the sharing of trip information and activities through external platforms.

2. These Terms

• These terms are an agreement made between you and us, and:
  • Apple is not a party to this agreement and has no responsibility for the App or its content; and
  • Google is not a party to this agreement and has no liability under it.
• We license you to download and use the App:
  • for iOS users, onto any Apple-branded product, and to use it once you have downloaded it, provided you follow all of the rules described in this agreement and the App Store Rules;
  • for Google Play Store users, to use the App provided you follow all of the rules described in this agreement and also Google's Rules.
• The licence:
  • is only for you personally (and anyone else permitted by Apple or Google (as applicable)) and for non-business use;
  • starts when you download the App; and
  • covers content, materials, or services accessible from, or bought in, the App including all of our support resources. It also covers updates to the App unless they come with separate terms, in which case we will give you an opportunity to review and accept.
• The App can be accessed, used and downloaded by other accounts that are associated with you through family sharing or volume purchasing in accordance with the App Store or Google's Rules (as applicable).
• You must comply with the App Store Rules and Google's Rules (as applicable) as well as these terms but, if there is any conflict between them, you should follow the App Store Rules or Google's Rules rather than the equivalent rule here.
• You do not own the App or any of its contents but you may use it on devices that you own or control, as permitted by these terms and by the App Store Rules or Google's Rules (as applicable).
• If you sell or give away the device on which you have downloaded the App, you must first remove the App from the device.
• You are not allowed to:
  • modify the App's code in any way, including inserting new code, either directly or through the use of another app or piece of software;
  • deliberately attempt to avoid or manipulate any security features included in the App; or
  • pretend that the App is your own or make it available for others to download or use (including by way of copying the code of the App and creating an independent version).

3. App features

• The App includes a range of features powered by artificial intelligence, including:
  • AI-generated training guides and structured programmes, including workouts and activities that extend beyond cycling itself, based on the goals and information you input into the App;
  • an AI companion chat feature, which may include interaction with fictional personas designed for motivational and entertainment purposes only;
  • AI bike-fit analysis based on photos and/or videos that you choose to upload;
  • an AI chat feature offering general guidance on roadside mechanical issues;
  • general nutrition and recovery tips generated by AI; and
  • AI-assisted search functionality to help you find cycling events.
• The App includes a self-assessment tool that allows you to indicate whether you consider yourself a beginner, intermediate or advanced cyclist. This self-assessment, together with any goals you set, is used to help tailor the training guides, workouts and other content generated for you within the App, but is based solely on the information you provide and is not independently verified by us.
• You may, if you choose, input health-related information, including details of pre-existing medical conditions, into the AI chat interface to help tailor the guidance you receive. You are not required to provide any such information in order to use the App, and you do so voluntarily and at your own discretion. Any such information you choose to provide will be processed in accordance with our Privacy Policy.
• Fictional personas used within the AI companion chat feature are not real people and do not represent any real coach, medical professional or other individual, whether living or dead, and any resemblance to a real person is coincidental. Content generated through these personas is for motivational and entertainment purposes only.
• The App allows you to share trip information and activities via external platforms (for example, social media or third-party fitness platforms). This sharing functionality is subject to clause 15 (External services) and to the terms of the relevant external platform.

4. Disclaimer

• The training guides, workout plans, nutrition and recovery tips, bike-fit analysis, roadside mechanical guidance and any other content generated by the App's AI features (together, the ‘AI Output’) are generated automatically and are provided for general informational and motivational purposes only. The AI Output:
  • does not constitute, and should not be treated as, medical, health, fitness, nutritional, mechanical or other professional advice;
  • is not a substitute for consultation with a qualified doctor, physiotherapist, personal trainer, qualified bike mechanic or other appropriate professional, and you should seek such advice before making changes to your training, diet or health regime, particularly if you have any pre-existing medical condition;
  • may be inaccurate, incomplete or unsuitable for your particular circumstances, as it is generated based on the information you provide and the general data used to train the AI model; and
  • is not guaranteed to achieve any particular result, including any specific fitness outcome, performance improvement, weight loss, injury prevention or event completion, and we make no representation or warranty, express or implied, as to the accuracy, safety, completeness or effectiveness of any AI Output.
• You are solely responsible for deciding whether and how to use any AI Output, and you use it at your own risk. If you experience pain, discomfort or any adverse symptoms while following any AI Output, you should stop the relevant activity and seek appropriate medical attention.

5. Support and contact

• We are responsible for customer service in relation to the App and can help you if you are having any issues.
• For iOS users, you acknowledge that Apple has no obligation whatsoever to provide any support or maintenance services in relation to the App, although if the App is faulty, you may be able to claim a refund for paid content or services — please see clause 16 (Liability).
• For Google users, you acknowledge that Google has no obligation to provide any support or maintenance services in relation to the App. Refunds may be available to you in a range of circumstances, either from Google or from us. See Google's refund policies for more information.
• If you need to get in touch with us, you can use the ‘contact us’ functionality provided in the App, or email us at helloetapa@gmail.com.
• If we need to get in touch with you, we will do so by email or an in-app notification.

6. Privacy and your personal information

Protecting your personal information is important to us. Our Privacy Policy, which is available at https://getetapa.com/privacy.html, explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to it and how to contact us and supervisory authorities if you have a query or complaint.

7. Collection of technical information

We may collect and use technical data that might include, for example, the specifications of your device and its software in order to help us provide software updates, product support, and other services related to the App. We may also use this information, as long as it is in a form that does not personally identify you, to improve products or to offer new services or technologies to you.

8. Location data

• The App makes use of functionalities on your device that can pinpoint your location. We do this in order to facilitate cycling route planning and geometry mapping, support user searches for local shops and events, detect your location upon request, and integrate GPS route data from connected third-party services.
• When you open the App for the first time, you will be asked whether the App can use your location and in what circumstances.
• If you refused to authorise the location services the first time you opened the App, but change your mind later on, you can still update your choices at any time in the App settings. Conversely, you can also turn the location services off at any time, but please note that if you do choose to do so, you may not be able to use the App.
• All location data is processed pursuant to our Privacy Policy (see clause 6: ‘Privacy and your personal information’).

9. Ownership, use and intellectual property rights

• The intellectual property rights in the App and in any text, images, video, audio or other multimedia content, software or other information or material submitted to or accessible from the App (the ‘Content’) are owned by us and our licensors.
• We and our licensors reserve all our intellectual property rights (including, but not limited to, all copyright, patents, trademarks, service marks, domain names, design rights, database rights, patents and all other intellectual property rights of any kind) whether registered or unregistered anywhere in the world. This means, for example, that we remain owners or licensors of them and are free to use them as we see fit.
• Nothing in these terms grants you any legal rights in the App or the Content other than as necessary for you to access it and use it. You agree not to adjust, try to circumvent or delete any notices contained in the App or the Content (including any intellectual property notices) and in particular, in any digital rights or other security technology embedded or contained within the App or the Content.
• Trademarks: “ETAPA” and the associated logos within our App are the unregistered trademarks of ETAPA. Other trademarks and trade names may also be used on the App or in the Content. Use by you of any trade marks on the App or in the Content is strictly prohibited unless you have our prior written permission.

10. Acceptable use

• You must not use the App to do any of the following things:
  • break the law or encourage any unlawful activity;
  • send or upload anything that is (or might be considered to be) defamatory, offensive, obscene, containing or representing sexually explicit images and/or discriminatory (including but not limited to, in relation to race, gender, religious beliefs, sexual orientation or disability);
  • infringe our or anyone else's intellectual property rights (for example, by using or uploading someone else's content);
  • transmit any harmful software code such as viruses;
  • try to gain unauthorised access to computers, data, systems, accounts or networks; or
  • deliberately disrupt the operation of anyone's website, mobile application, server or business.
• ETAPA reserves the right to delete any Content which is not compliant with this clause 10.
• Any submission you make to the App, including but not limited to any forum feature we may make available, and any other communication to users of the App by you must conform to standards of accuracy, decency and lawfulness, which shall be applied in our discretion, acting reasonably. In particular, any submission or communication by you must be:
  • not defamatory or likely to give rise to an allegation of defamation;
  • not offensive, obscene, sexually explicit, discriminatory or deceptive;
  • unlikely to cause offence, embarrassment or be construed as, or constitute harassment to others;
  • factually accurate or your own genuinely held belief; and
  • your own original work (where applicable) and lawfully submitted.
• While we use all commercially reasonable efforts to make sure that the App is secure and accurate, we do not actively monitor or check at all times whether information supplied to us through the App is factual, exact, confidential, commercially sensitive or valuable.
• Other than any personal information which will be dealt with in accordance with our Privacy Policy, we do not guarantee that information supplied to us through the App will be kept confidential and we may use it on an unrestricted and free-of-charge basis as we reasonably see fit.

11. Data protection

• Words and phrases in this clause shall have the meaning given to them by applicable data protection and privacy laws, including the General Data Protection Regulation 2016/679 (“GDPR”) as amended, and the Data Protection Act 2018 as amended that implements or supplements the GDPR or otherwise applies to data protection and privacy, and any statutory instrument, order, rule or regulation made thereunder, as from time to time amended, extended, re-enacted or consolidated (“Data Protection Legislation”) and the terms “controller”, “processor”, “process” and “personal data” shall have the meanings given to those terms in such Data Protection Legislation.
• During and after the delivery of the App, you agree that ETAPA will be processing personal data for its own purposes and as such will be a controller under the Data Protection Legislation and this includes (but is not limited to) the following purposes:
  • ETAPA providing the App;
  • ETAPA may process personal data concerning its other clients and contacts in other ways for its own business purposes; and
  • ETAPA may process and transfer personal data as necessary to effect a re-organisation of its business.
• During the use of the App, there may be limited occasions where ETAPA may process on your behalf as a processor any personal data that you may provide to ETAPA. ETAPA will advise you in writing where ETAPA believes ETAPA may act as a processor and any such processing shall be in accordance with, and subject to, your instructions.
• Before performing the processing ETAPA shall document within the instructions the subject matter and duration of the processing, the nature and purpose of the processing, the types of personal data and categories of data subjects and the other terms prescribed by the Data Protection Legislation. ETAPA will ensure that all appropriate technical and organisational measures are taken to protect any personal data supplied by you to ETAPA against unauthorised or unlawful processing, accidental loss, destruction or damage, including when ETAPA subcontracts any processing (for example, in the case of external storage of data).
• Your instructions are taken to include the use by ETAPA, where appropriate, of independent contractors and third party partners appointed by it for functions such as data and file storage, back-up, destruction, billing, debt collection, legal processing and the like, in accordance with the foregoing.
• By accepting these terms, you give positive consent for ETAPA to obtain, store and process information about you and your parents and legal guardians as described in the preceding clauses. You agree that where necessary you will have satisfied relevant statutory ground under the Data Protection Legislation in connection with the above-described categories of processing, before providing ETAPA with personal data.

12. Subscriptions and payments

Certain features of the App require a paid subscription. Subscriptions are offered on a recurring basis (monthly or annually) and are billed through the Apple App Store or Google Play Store. The current price, billing period, and any introductory or free-trial offer are shown to you in the App before you confirm your purchase.

Free trials and automatic renewal. Where a free trial is offered, your subscription begins automatically as a paid subscription at the end of the trial unless you cancel at least 24 hours before the trial ends. Subscriptions renew automatically at the then-current price for the same period unless you cancel. You can cancel at any time through your device's app store subscription settings; cancellation takes effect at the end of the current billing period.

Refunds. To request a refund, use the "Request a refund" option in the App's Settings, or visit reportaproblem.apple.com (Apple) or your Google Play subscriptions (Android). Refunds are issued and processed by the Apple App Store or Google Play Store under their respective policies; Etapa does not process payments or issue refunds directly, and cannot guarantee a refund that the app store declines. Nothing in these terms affects your statutory rights, including any cancellation or "cooling-off" rights you may have under applicable consumer law.

Subscriptions are provided by ETAPA LTD.

13. Updates to the App

• We may update the App from time to time for reasons that include fixing bugs or enhancing functionality. We might also change or remove functionality but if we do that, we will ensure that the App still meets the description of it that was provided to you at the time you downloaded the App.
• Updates will either download automatically or you may need to trigger them yourself, depending on your device, its settings and the app store.
• We strongly suggest that you download all updates as soon as they become available. Depending on the nature of the update, the App may not work properly (or at all), or you may be exposed to security vulnerabilities, if you do not keep the App updated to the latest version that we make available.

14. Changes to these terms

• We may need to revise these terms from time to time to reflect changes in the App's functionality, to deal with a security threat or if there is a change in the law or guidance.
• You will be asked to agree to any material changes in advance by an in-app notification, usually when you download an update. If you do not accept the changes, you will not be able to use the App. Google users may be able to request a refund in these circumstances.

15. External services

• The App may enable you to access services and websites that we do not own or operate (referred to below as ‘external services’).
• We are not responsible for examining or evaluating the content or accuracy of these external services. Before using them, make sure you have read and agreed to the terms on which they are being offered to you including the way in which they may use your personal information.
• You must not use external services in any way that:
  • is inconsistent with these terms or with the terms of the external service; or
  • infringes our intellectual property rights, or the intellectual property rights of any third party.
• From time to time, we may change or remove the external services that are made available through the App.

16. Liability

1. Nothing in these terms shall exclude or limit ETAPA's liability for death or personal injury caused by our negligence or wilful misconduct, liability for fraud or fraudulent misrepresentation, or any other liability which cannot be excluded or limited under the laws of England and Wales.
2. Subject to clause 16(a), ETAPA shall bear no liability of any kind whatsoever for (but not limited to) any direct or indirect/consequential, foreseeable or unforeseeable, losses, costs, damages, fees, expenses, any inaccuracy or misleading information, any loss of profit, revenue, suffered by you or any third-party, relating to, in connection with, or arising from, this agreement, ETAPA's products and services and/or the App.
3. In any case, subject to clause 16(a) and to the extent permitted under applicable law, ETAPA's total aggregate liability arising from or in connection with this agreement, ETAPA and/or the App (whether the liability arises because of breach of contract, tort or for any other reason) shall be limited to no more than fifty pounds sterling (£100).
4. If the App fails to meet the standards required by law (including that the App is of satisfactory quality, fit for purpose and as described), please contact Apple who will provide you with a full refund of the price you paid for the App, in the event that the App was not made available for free. Apple has no other responsibility or obligation in relation to the App beyond providing a refund in the circumstances described in this clause 16(d).

17. Failures of networks or hardware

The App relies on a number of things working properly to enable you to enjoy all of its features. Many of these, such as your internet connection, your device and the App Store or Google Play (as applicable), are entirely outside of our control. Although we will do everything we reasonably can to resolve issues, we are not responsible to you if you are unable to use all or any part of the App due to a poor internet connection, faulty components in your device (such as a faulty GPS signal, failing in the API with any suppliers of our Content or related features), App Store failure or failure of Google Play to function properly (as applicable) or anything else that it would not be reasonable to expect us to control.

18. Ending these terms

• We can end these terms and our agreement with you, if you do not comply with any part of them.
• We will give you a reasonable amount of notice before the terms and our agreement with you ends but if what you have done is serious then we may end our agreement with you immediately and without advance notice to you. ‘Serious’ means that you are causing harm (or attempting to cause harm) to other users, interfering with the operation of the App or doing anything else that we think presents a big enough risk to justify us ending our agreement with you quickly.
• The consequences of our agreement with you ending are as follows:
  • you are no longer allowed to use the App and we may remotely limit your access to it;
  • you must delete it from any devices that it has been installed on;
  • we may delete or suspend access to any accounts that you hold with us; and
  • you are not entitled to a refund to the extent you paid for the App or any of its features.

19. Third parties

• No one other than us or you has any right to enforce these terms, except that in the case of iOS users:
  • Apple and Apple's subsidiary companies are third party beneficiaries of these terms and this agreement. This means that if you breach any of these terms, Apple has the right to enforce it and to take action against you directly, with or without our involvement.

20. Transferring these terms

• We may transfer our rights under these terms to another business without your consent, but we will notify you of the transfer and make sure that you are not adversely affected as a result.
• You are not allowed to transfer your rights under these terms to anyone without our prior written consent.

21. Governing law and jurisdiction

• The laws of England and Wales apply to this agreement, although if you are resident elsewhere acting in a non-professional capacity, you will retain the benefit of any mandatory protections given to you by the laws of the country in which you live.
• Any disputes will be subject to the non-exclusive jurisdiction of the English courts. This means that you can choose whether to bring a claim in the courts of England or in the courts of another part of the UK in which you live.